Support

Many questions are answered in our Knowledgebase.

Browse the FRP Knowledgebase.

See Videos of FRP Introduction,  Installation and etc.

Contacting Support

Support is available on non-holidays Monday thru Friday 8AM to 5PM Eastern (GMT-5) time permitting,  contacting us by email is fastest. Our phone lines are often very busy.   If you wish you can leave a voicemail an we will attempt to return your call within one business day.  Our phone number is  1-631-576-4250

Email Support

We respond to email very quickly. It's the best way to reach us.   Due to the complexety  of  issues that can arise with FRP,   it's best if you send us the logs (as detailed below)  as a zip attachment to your email.   This leads to the fastest  possible solution to your problem.

Email us at
support@filereplicationpro.com.

Phone Support - Limited

Phone and Desktop Session Support are scheduled when needed after our first line email support  has not been able to resolve the issue.

Sending us Logs

Send the following files from SOURCE and DESTINATION servers so we can look at the problem from both sides of the "conversation" that takes place between the servers during replication jobs.

Please send the files below zipped up by host name(if they exist).

\FileReplicationPro\logs\log_management_server.txt
\FileReplicationPro\logs\log_replication_server.*.*
\FileReplicationPro\logs\trace.xml

The files can be zipped, rar, or tar archives.



 
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